Use only your own payment methods
You must only use payment methods that you are personally authorised to use. Paying with a card that does not belong to you, or that you do not have permission to use, is prohibited.
We may verify unusual transactions
Vymeros may ask you to verify your identity, billing address, or payment method for transactions that look unusual for your account.
Transactions may be delayed, limited, or rejected
To protect customers and networks, we may:
- hold a transaction for manual review
- lower a per-order or daily limit
- reject a transaction outright
Signals that can trigger a review
- repeated failed payments in a short period
- unusually large purchases relative to your history
- rapid, repeated transactions to different recipients
- mismatched billing and cardholder information
- suspected use of a compromised card
Prohibited activity
The following activities are strictly prohibited:
- using stolen or unauthorised payment cards
- attempting to bypass transaction limits or fraud controls
- chargeback abuse after a successful airtime delivery
- any use of the service to facilitate fraud or money laundering
Accounts involved in prohibited activity may be suspended and reported to payment networks and law-enforcement authorities.
Report suspicious activity
If you believe your account or card has been used without your permission, contact our support team immediately through the Support page.